Moving from Technical Professional to Manager


Learn management fundamentals, the role and skills required of the IT manager, and the basics of management planning and recruiting.

Course activities also cover team building, team leadership and team management, conflict management, and communication skills. Students examine network issues, strategies for purchasing and rolling out new hardware and software across the IT department, and how E-Commerce can maximize the benefits of the company Web site.

View the Course Outline  |  Duration: 1 day  |  Delivery method: Classroom-based, Instructor-led


Management and planning

  • Management basics
  • Management roles and skills
  • IT planning

Staffing an IT team

  • IT recruitment basics
  • Interviewing candidates

IT team leadership

  • Effective leadership
  • Leadership styles and tactics

Managing a team

  • Team building
  • Team support

Managing the IT department

  • Networking
  • Hardware, software, and security
  • Web sites

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